Refund policy

Returns

At Calira, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Products damaged through misuse

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Contact:
Email: rosanexllc@gmail.com

Shipping Policy (Kargo Politikası)

Order Processing

Orders are typically processed within 1–3 business days.

Shipping Times

Estimated delivery times:

Australia: 3–10 business days
United States: 5–12 business days
Canada: 5–15 business days
United Kingdom: 5–12 business days

Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

Tracking Information

Tracking details will be provided via email once your order has shipped.

Customs and Duties

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Lost Packages

If your package appears lost, please contact us and we will work with the shipping carrier to investigate the issue.